Kisna is the accountability and uptime command centre hospitals run their AMC vendors through — built for the equipment that can't afford to fail quietly.
Every critical-care asset in a hospital — ventilators, monitors, defibrillators, infusion pumps — sits under an Annual Maintenance Contract with a named vendor and a promised response time. On paper, it's covered.
In practice, that tracking lives in a WhatsApp group, an Excel sheet three versions out of date, and whichever biomed engineer remembers who to call. A missed SLA is invisible right up until the machine goes down.
Response-time commitments, preventive-maintenance schedules, and renewal dates for every vendor — with automatic flags the moment a clause is breached.
Biomed teams already report failures over WhatsApp. Kisna sits on top of that habit and turns it into a structured, timestamped record — no new app to adopt.
A live view of every critical-care asset — up, down, or degraded — and exactly how long each vendor took to respond.
Every breakdown, escalation, and resolution compiles automatically into audit-ready documentation — ready before the accreditation review, not scrambled together for it.
A breakdown gets logged the moment it happens, from the same WhatsApp thread biomed teams already use.
Kisna starts the clock against the vendor's contracted SLA and flags it the moment it's at risk of breach.
If a vendor goes quiet, the right person gets nudged automatically — before it turns into a ward-level crisis.
Every incident closes into a clean, exportable record — ready for the next NABH audit without the scramble.
Expensive equipment. A maintenance contract nobody actively enforces. A vendor relationship held together by phone calls and goodwill. That pattern shows up well beyond hospital walls — in agricultural equipment, cold-chain and processing infrastructure, and other asset-heavy operations across India.
We haven't built anything for agriculture yet, and we won't until the hospital product has earned its place with real customers. This is a hypothesis we're watching, not a roadmap we're committing to.
STATUS: UNBUILT — VALIDATING THE CORE PRODUCT FIRST
Every system carries the signature of the one who built it.
Background in enterprise program leadership at a Fortune 500 global financial technology company, having led 25+ transformation programs and built an AI platform end-to-end, from concept to production.
Background at GE Healthcare on the vendor and OEM side of the medical equipment industry — the exact seat where AMC accountability gaps get created, and where they're hardest to see from a hospital's side of the table.